We are excited to be able to welcome guests back to The Orchard Getaway from Saturday 4th July. On this page we are detailing the steps we’re taking to ensure your safety while you’re here.
We have been busy making changes to ensure there will be no communal facilities on site. We are adding an extra kitchen area and firepit to allow Greengage Yurt and Avalon Carriage to have separate facilities. They will each have their own shower, toilet, sink, kitchen area, hammock and firepit. Unfortunately this means we will not be able to offer bookings for Swan Bell Tent or self-pitch tents this summer. If you are a larger single household group and want to bring a self-pitch tent to pitch alongside your yurt or carriage, you can book this by giving us a call.
Changes to check-in times
To allow us extra time to do the deep clean required between guests we have brought check-out time forward to 10am and moved check-in to 5pm. We ask guests to take extra care to leave the site clean and tidy and dispose of all rubbish in the bins provided before leaving.
Distance between units
With only three units in the orchard there is plenty of space to maintain social distancing. Greengage Yurt and Avalon Carriage are approximately 25m apart and Burbank Yurt is way up at the top of the orchard 100m away from Greengage and Avalon. Greengage and Avalon have their own allocated shower and toilet but the showers and toilets are alongside each other.
For guests wishing to cancel their stay, the cancellation policy remains as per our terms and conditions. There may be circumstances in which we need to cancel your booking, eg further tightening of lockdown by the government, or if we the owners become ill and need to self-isolate. In the event we cancel your booking we will offer you the choice of alternative dates for your stay or a full refund. We accept no liability for any other costs incurred and recommend purchasing travel insurance.
If you are showing symptoms of Covid-19 in the 7 days upto and including your arrival date, you must stay at home and self-isolate. Guests showing signs of Covid-19 whilst staying The Orchard Getaway are required to go for a test at the nearest available test site. The result of this test must be shown to the owner. If positive then the guest must immediately leave if this is reasonably possible. If for any reason that it is not possible, and self-isolation is required to take place at The Orchard Getaway, then all fees for all bookings affected by this self-isolation will be borne by the guest.
There are no communal facilities as we have reduced the number of units and increased facilities so that each unit can have its own toilet, shower, sink, firepit and kitchen area. We will remove some difficult to clean items such as cushions, books and games. All crockery, cutlery, pans and utensils will be put through a hot cycle in the dishwasher between guests. To minimise the risk of cross infection we won’t clean during your stay but will provide cleaning equipment.
Guests are kindly requested to strip the bedding and place it in the laundry bag provided before checking out. All bedding will be left for 72 hours before being laundered at 60° to destroy any germs. If you would prefer to bring your own bedding please let us know when you book/before you arrive.
The government strongly advises that shared sleeping spaces should not open to any groups, except those travelling within the current government guidance on social mixing outside of household groups. Therefore each yurt or carriage should only be occupied by a single household, or two households which have formed a “bubble” as per the government guidance.
We ask all guests to please observe 2m social distancing from other guests not in the same household at all times while on site.
Track and Trace
We will keep a temporary record of all guests’ contact details and will assist NHS Test and Trace with requests for that data if requested.
You can view the risk assessment we have completed here.